Courses offered:


1.     Administrative skills

Administrative support

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully..

By the end of this workshop, participants will be able to:

·         Getting Organized

·         Manage their time more effectively

·         Prioritize their time so they can get it all done.

·         Complete Special Tasks

·         Verbal Communication Skills

·         Non-Verbal Communication Skills

·         Empowering Yourself

·         Deal better with their managers

·         Taking Care of Yourself is a priority

Basic Bookkeeping

Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

By the end of this workshop, participants will be able to:

·         Understand basic accounting terminology.

·         Identify the differences between the cash and accrual accounting methods.

·         Keep track of your business by becoming familiar with accounts payable and accounts receivable.

·         Use a journal and general ledger to document business financials.

·         Utilize the balance sheet.

·         Identify different types of financial statements.

·         Uncover the reasons for and actually create a budget.

·           Be familiar with internal and external auditing.

Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas.

By the end of this workshop, participants will be able to:

·         Gain better awareness of common spelling and grammar issues in business writing.

·         Review basic concepts in sentence and paragraph construction.

·         Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.

·         Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

·         Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.

·         Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.

·         Define proofreading and understand techniques in improving proofreading skills.

·         Define peer review and list ways peer review can help improve business writing skills.

·         List guidelines in printing and publishing business writing.

Executive and personal assistants


Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization.

At the end of this workshop, participants should be able to:

·         Adapt to the needs and styles of management

·         Communicate through written, verbal, and nonverbal methods

·         Improve time management skills

·         Manage meetings effectively

·         Act as a gatekeeper

·         Use the tools of the trade effectively

Meeting management

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression.

By the end of this workshop, participants will:

·         Planning and Preparing

·         Identifying the Participants

·         How to choose the time and place

·         How to create the agenda

·         How to set up the meeting space

·         How to incorporate your electronic options

·         Meeting Roles and Responsibilities

·         Use an agenda

·         Chairing a Meeting

·         How to deal with disruptions

·         How to professionally deal with personality conflicts

·         How to take minutes

·         How to make the most of your meeting using games, activities and prizes

Organizational skills

Good organizational skills can prove beneficial in many areas of life, including personal and business areas. Organization can increase a person’s general productivity, project management, and can even affect his memory and retention skills.

By the end of this workshop, participants will:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  •  Make plans to stay organized in the future
Social media in the workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

By the end of this workshop, participants will:

·         Learn the meaning of social media

·         Learn different ways social media is used and altered

·         Build and maintain a social media policy

·         Keeping your social media secure

·         Establishing rules for the social media the company posts

·         Discover the benefits and pitfalls of using social media

Supply chain management

This course has been carefully designed to help you better understand supply chain management. Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

By the end of this workshop, participants will:

Identify how supply chain management relates to:

·         Customer satisfaction

·         Improving performance

·         Lowering costs

·         Product development

Define the terms:

·         Procurement

·         Upstream and downstream

·         Raw material

·         Forecasting

·         Carrying cost

·         Inventory

·         Order generation

·         Order taking

·         Order fulfillment

·         Returns management


Understand the levels of supply chain management and their effects

·         Strategic

·         Tactical

·         Operational

Comprehend the flows of supply chain management and data warehouses

·         Product flow

·         Information flow

·         Finances flow


Career development

Assertiveness and self confidence

Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

By the end of this workshop, participants will:

·         Define assertiveness and self-confidence, and list the four styles of communication

·          Describe the types of negative thinking, and how one can overcome negative thoughts

·         Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication

·         Define the importance of goal setting, and practice setting SMART goals for assertive behavior

·         Utilize methodologies for understanding your worth — and the use of positive self-talk

·         List reasons why a pleasing appearance and body language are critical for creating a strong first impression

·         Practice sending positive communications phrased as “I-Messages”

·         Use the STAR model to make your case during a presentation challenge

·         Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques

·         Practice strategies for gaining positive outcomes in difficult interpersonal situations.



Communication strategies


For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

By the end of this workshop, you should be able to:

·         Understand what communication is

·         Identify ways that communication can happen

·         Identify barriers to communication and how to overcome them

·         Develop their non-verbal and paraverbal communication skills

·         Use the STAR method to speak on the spot

·         Listen actively and effectively

·         Ask good questions

·         Use appreciative inquiry as a communication tool

·         Adeptly converse and network with others

·         Identify and mitigate precipitating factors

·         Establish common ground with others

·         Use “I” messages

Creative problem solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

By the end of this workshop, you will be able to:

·         Understand problems and the creative problem solving process

·         Identify types of information to gather and key questions to ask in problem solving

·         Identify the importance of defining a problem correctly

·         Identify and use four different problem definition tools

·         Write concrete problem statements

·         Use basic brainstorming tools to generate ideas for solutions

·         Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

·         Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

·         Perform a final analysis to select a solution

·         Understand the roles that fact and intuition play in selecting a solution

·         Understand the need to refine the shortlist and re-refine it

·         Understand how to identify the tasks and resources necessary to implement solutions

·         Evaluate and adapt solutions to reality

·         Follow up with solution implementation to celebrate successes and identify improvements

Developing creativity

Creativity and innovation will improve your chances of success in business and in life. Fortunately, there are steps that can be take to inspire you and develop your creative mindset. By changing the way that you think and overcoming your fear of risk, you will improve your creativity and change your life. Implementing the guidelines in this module is the first step to forever changing your creative process.

At the end of this workshop, participants should be able to:

·         Define creativity

·         Act with confidence

·         Engage in curiosity

·         Stop acting out of fear

·         Learn from introspection

·         Take risks


Digital citizenship

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside. Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this workshop, participants should be able to:

·         Define digital citizenship.

·         Use technology appropriately.

·         Use social networking to create your brand.

·         Protect your reputation online.

·         Practice safe use of technology.

·         Understand digital etiquette.


So, you want to break into Entrepreneurship? Well, that’s great, but know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, many more steps to maintain the business. This workshop is designed to give you the tools you need to start, run, and grow a business you can be proud of!

At the end of this workshop, participants should be able to:

·         Understand how to start a business

·         Develop a business plan

·         Get financing for your business

·         Hire and train employees

·         Run your business

·         Grow your business



Interpersonal skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

By the end of this workshop, participants will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.
Negotiation skills

Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time.

By the end of this workshop, participants will be able to:

·         Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating

·         Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA

·         Lay the groundwork for negotiation

·         Identify what information to share and what to keep to yourself

·         Understand basic bargaining techniques

·         Apply strategies for identifying mutual gain

·         Understand how to reach consensus and set the terms of agreement

·         Deal with personal attacks and other difficult issues

·         Use the negotiating process to solve everyday problems

·         Negotiate on behalf of someone else


Personal branding

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see. A positive brand is necessary for success.

At the end of this workshop, participants should be able to:

·         Define your image.

·         Control your image.

·         Understand how to sharpen your brand.

·         Use social media appropriately.

·         Manage your brand in a crisis.

·         Develop a professional appearance.






Project management

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

By the end of this workshop, participants will be able to:

·         Define projects, project management, and project managers

·         Identify the importance of the PMBOK and PMI

·         Identify the five process groups and nine knowledge areas as defined by the PMI

·         Describe the triple constraint

·         Perform a project needs assessment and write goals, requirements, and deliverables

·         Create key project documents, including the statement of work, project planning worksheet, and project charter

·         Build a project schedule by estimating time, costs, and resources

·         Understand and use the work breakdown structure

·         Create project planning documents, such as a schedule, risk management plan, and communication plan

·         Use planning tools, including the Gantt chart, network diagram, and RACI chart

·         Establish and use baselines

·         Monitor and maintain the project

·         Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project


Telework and Telecommuting

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.

By the end of this workshop, participants should be able to:

  • Know the skills required for working outside the office
  • Learn keys to proper self-management
  • Learn ways to manage time efficiently
  • Know different methods of organization and planning
  • Identify various forms of communication and their proper use
  • Address and resolve challenges that teleworkers can face

Time management

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities

At the end of this workshop, participants should be able to:

·         Plan and prioritize each day’s activities in a more efficient, productive manner

·         Overcome procrastination quickly and easily

·         Handle crises effectively and quickly

·         Organize your workspace and workflow to make better use of time

·         Delegate more efficiently

·         Use rituals to make your life run smoother

·         Plan meetings more appropriately and effectively


2.    Human Resources


Business succession planning

Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company.

At the end of this workshop, participants should be able to:

  • Define business succession planning and its role in your company.
  • Lay the groundwork to develop a succession plan.
  • The importance of mentorship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans.
  • Characterize success.
Developing a lunch and learn

The working lunch can develop a negative reputation among employees. It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.

At the end of this workshop, participants should be able to:

·         Understand what a lunch and learn is and is not

·         Be able to set up and break down

·         Create new content

·         Address difficult situations and people

·         Create useful takeaways

·         Use feedback to improve future lunch and learns

Employee on boarding

When implemented correctly, on boarding will alleviate stress as it improves the culture of an organization. Employees who start well are more likely to stay at the company long-term. This will reduce turnover and save money in hiring and training costs.

At the end of this workshop, participants should be able to:

  • Define onboarding.
  • Understanding the benefits and purpose of onboarding.
  • Recognize how to prepare for an onboarding program.
  • Identify ways to engage and follow up with employees.
  • Create expectations.
  • Discover the importance of resiliency and flexibility.









Employee Recruitment

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

At the end of this workshop, participants should be able to:

  • Defining recruitment.
  • Understanding the selection process.
  • Recognizing the GROW model and how to set goals.
  • Preparing for the interview and question process.
  • Identifying and avoiding bias when making offers.
  • Discovering ways to retain talent and measure growth.

Generation Gaps

Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker. This workshop will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

At the end of this workshop, participants should be able to:

·         History behind generation gaps

·         What are traditionalists

·         What are baby boomers

·         What are Generation Xers

·         What are Generation Yers

·         Differences between each type of generation

·         Finding common ground among the generations

·         Conflict management

·         Leveraging the benefits of generation gaps at work








Health and wellness at work

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay employed longer, with the company. Having a health and wellness program to help those employees stay healthy helps you as an employer, and the employee.

At the end of this workshop, participants should be able to:

·         Access Health and Wellness Program Needs

·         Plan a Health and Wellness Program

·         Implement a Health and Wellness Program

·         Maintain a Health and Wellness Program

Hiring Strategies

Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate’s attributes, you can hire the best people for your company.

At the end of this workshop, participants should be able to:

  • Know how to present the current open position
  • Develop a workable hiring strategy
  • Know how to determine which candidates to interview
  • Steps and techniques to use in an interview
  • Welcome newly hired employees
  • Find potential candidates for the position
Human resource management

As companies modify priorities and operations, human resources functions can move from a dedicated HR role, to that of the manager. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

By the end of this workshop, participants will be able to:

·         Describe the implications of different aspects of Human Resource Management on their daily responsibilities

·         Define human resources terms and subject matter

·         Recruit, interview, and retain employees more effectively

·         Follow up with new employees in a structured manner

·         Be an advocate for your employees’ health and safety

·         Provide accurate, actionable feedback to employees

·         Act appropriately in situations requiring discipline and termination

·         Evaluate some of the strengths and opportunities for Human Resources in your own workplace

·         Identify three areas for further development within the Human Resources field as part of a personal action plan

Measuring results from training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this workshop, participants will:

·         Understand Kolb’s learning styles and learning cycle

·         Understand Kirkpatrick’s levels of evaluation

·         Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals

·         Understand when to use each type of evaluation tool

·         Be able to perform a needs assessment

·         Know how to write learning objectives and link them to evaluation

·         Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond

·         Know how to identify the costs, benefits, and return on investment of training

·         Be familiar with the parts of a business case

Millennial on boarding

Taking time to customize the on boarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the on boarding process for millennial employees benefits both the employee and the workplace.

At the end of this workshop, participants should be able to:

·         Define onboarding

·         Discuss the characteristics of Millennials

·         Create an onboarding process for Millennials

·         Develop action plans for working with Millennials

·         Learn from introspection

Talent management

Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees. Providing incentives and developing individuals is the difference between engaging people and merely employing them. Investing in talent management will provide financial benefits as it improves the company’s culture.

At the end of this workshop, you should be able to:

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.
Train the trainer

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This workshop will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

By the end of this workshop, participants will be able to:

·         Define training, facilitating, and presenting

·         Understand how to identify participants’ training needs

·         Create a lesson plan that incorporates the range of learning preferences

·         Create an active, engaging learning environment

·         Develop visual aids and supporting materials

·         Manage difficult participants and tough topics


Workplace diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

By the end of this workshop, you should be able to:

·         Explain the definition, terms and history of diversity

·         Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

·         List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

·         Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

·         Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications

·         Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

·         Understand and respond to personal complaints, and develop a support system to manage the resolution process

·         List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

·         Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.


Workplace harassment

Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This course will give you the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is in of itself a very important item in any organization.

By the end of this workshop, you should be able to:

·         Identify the words and actions that constitute harassment.

·         Understand what the law says about harassment.

·         Implement anti-harassment policies.

·         Educate employees and develop anti-harassment policies.

·         Discuss employer and employee’s rights and responsibilities.

·         Address accusations of harassment.

·         Apply proper mediation procedures.

·         Deal with the aftermath of harassment.





Workplace violence

It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale.

At the end of this workshop, participants should be able to:

  • Define workplace violence.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognize social and business responsibility.
  • Develop relevant policies and procedures.
  • Learn how to investigate complaints.


3.    Personal Development
Anger management

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

By the end of this workshop, participants will be able to:

  • Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Know alter, avoid and, accept ways of responding to an anger-provoking situation.
  • Understand the energy curve and how it can help in responding to someone else’s anger.
  • Learn and practice de-escalation techniques.
  • Gain an integrated view of anger management and how it can be best practiced.
Attention management

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Four Areas of Attention:

·         Intentional: When working intentionally, people plan strategically and prioritize their activities.

·         Responsive: In this area people are responding to the world around them. They spend more time putting out fires than working intentionally.

·         Interrupted: People spend too much time answering messages and handling situations that interrupt their work.

·         Unproductive:  This occurs when people waste time at work. Unless you are taking a scheduled break, checking Facebook and chatting is unproductive.

Critical thinking

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

At the end of this workshop, participants should be able to:

·         Understand the components of critical thinking

·         Utilize non-linear thinking

·         Use logical thinking

·         Recognize what it means to be a critical thinker

·         Evaluate information using critical thinking skills

·         Identify the benefits of critical thinking

·         Revise perspective, when necessary

·         Comprehend problem solving abilities


Emotional intelligence

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations.

At the end of this workshop, participants should be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.
Goal setting and getting things done

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.


At the end of this workshop, participants should be able to:

·         Overcome procrastination

·         Manage time effectively

·         Accomplish important tasks

·          Self-motivate

·         Create SMART goals






Job search skills

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning résumé and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? This course will give you the answers to all these questions, plus a plan to get you to a new job within a month.

This workshop is designed to help you in the following ways:

  • Define your objectives and purpose in your search for employment.
  • Help you establish SMART goals in the job-hunting process.
  • Assist you in developing a first month plan of action for your job search.
  • Craft an effective resume.
  • Form an attractive cover letter.
  • Develop and present a portfolio of your prior work.
  • Learn networking skills in finding leads for jobs.
  • Efficiently get interviews and thrive in the interview process.
Managing workplace anxiety

Anxiety cannot be defined as one, isolated condition. It has many faces and can have hundreds of different symptoms. But before you can begin to understand and identify any type of anxiety, it is important to know the common symptoms and characteristics of different disorders. Only after you’ve identified the type of anxiety can you focus on the source and how to cope with it.

At the end of this workshop, participants should be able to:

  • Explore different types of workplace anxieties
  • Learn to recognize symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognize common trigger and accelerants
  • Learn the difference between anxiety and common nervousness




Personal productivity

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honoured planning and organizational tools to maximize their personal productivity.

At the end of this workshop, participants should be able to:

·         Set and evaluate SMART goals

·         Use routines to maximize their productivity

·         Use scheduling tools to make the most of their time

·         Stay on top of their to-do list

·         Start new tasks and projects on the right foot

·         Use basic project management techniques

·         Organize their physical and virtual workspaces for maximum efficiency

·         Take back time from e-mail and handheld devices

·         Beat procrastination

Public speaking

Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this workshop, participants will be able to:

·         Identify their audience

·         Create a basic outline

·         Organize their ideas

·         Flesh out their presentation

·         Find the right words

·         Prepare all the details

·         Overcome nervousness

·         Deliver a polished, professional speech

·         Handle questions and comments effectively



Social intelligence

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

At the end of this workshop, participants should be able to:

·         Be aware of our own behaviors

·         Learn to be empathetic with others

·         Know tools for active listening

·         Effectively communicate interpersonally

·         Recognize various social cues

·         Determine appropriate conversation topics

·         Know various forms of body language

Social Learning

We are continually placed in social learning situations. Whether we are continuing education, learning new skills at work, or participating in a club, learning often takes place in social settings. By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.

At the end of this workshop, participants should be able to:

·         Define and use social learning.

·         Identify social learning tools.

·         Manipulate group dynamics and culture.

·         Craft and lead role play scenarios.

·         Practice being a role model.

·         Understand modeling and observation.

Stress management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

At the end of this workshop, you should be able to:

·         Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

·         Understand what lifestyle elements you can change to reduce stress

·         Use routines to reduce stress

·         Use environmental and physical relaxation techniques

·         Better cope with major events

·         Use a stress log to identify stressors and create a plan to reduce or eliminate them



Work life balance

Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be able to better attract qualified candidates.

By the end of this workshop, participants should be able to:

  • Explain the benefits of work life balance.
  • Recognize the signs of an unbalanced life.
  • Identify employer resources for a balanced lifestyle.
  • Improve time management and goal setting.
  • Use the most effective work methods for you.
  • Create balance at work and at home.
  • Manage stress.
4.    Sales and marketing

Body language basics

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication. Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating.

  • Define body language.
  • Understand the benefits and purpose of interpreting body language.
  • Learn to interpret basic body language movements.
  • Recognize common mistakes when interpreting body language.
  • Understand your own body language and what you are communicating.
  • Practice your body language skills.
Call centre training

Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses.  Call Centre Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

At the end of this workshop, participants should be able to:

·         Define and understand call center strategies.

·         Identify different types of buying motivations.

·         Create SMART Goals.

·         Familiarize myself with strategies that sharpen effective communication.

·         Use proper phone etiquette.

·         Set benchmarks.

Creating a great webinar

Webinars are staples of modern business. Anyone can create a webinar and reap the rewards. When webinars are done well, they can increase your customer base and grow the knowledge of your brand. Webinars that are not done well can decrease the customer base and ruin your reputation. By following the advice in the course, you will understand the necessary steps to create a successful webinar.

At the end of this workshop, participants should be able to:

·         Define webinars and their purpose

·         Choose the best formats

·         Prepare for webinars

·         Avoid common mistakes

·         Understand how to interact with the target audience

·         Follow up successfully


Internet marketing fundamentals

The internet has forever changed the way the people shop and conduct business. Even experienced marketing professionals need help navigating the pitfalls of internet marketing. Integrating the marketing techniques with modern technology is essential for every business. With the appropriate skills, both companies and individuals will be able to create successful internet marketing techniques.

At the end of this workshop, participants should be able to:

  • Know how to conduct market research
  • Develop a workable internet marketing campaign
  • Recognize your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads
Marketing basics

Thanks to the rise of technology and social media, the world of marketing and advertising has become bigger than ever. Marketing has gone beyond the classic printed ads, billboards or even television commercials. Unfortunately, this can cause any company to become confused or even intimidated about getting their product or service out into the market. But if we can learn the right strategies with the right tools, we can break into the marketing world without fear or hesitation.

At the end of this workshop, participants should be able to:

  • Define your market.
  • Know the different types of marketing and ways to use them.
  • Learn effective ways of communicating with the customer.
  • Know how to set marketing goals and strategies.
  • Recognize common marketing mistakes and know how to avoid them.
Media and public relations

Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. Networking and public relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. This workshop is designed to give you practical teaching and hands-on tools that will get you networking once you complete this course.

By the end of this workshop, participants will:

  • Network for success
  • Manage “Meet and Great” opportunities
  • Dress for success
  • Write effectively
  • Set goals
  • Manage media relations
  • Plan issue and crisis communication
  • Use social media
  • Deliver effective employee communication


Overcoming sales objections

Everyone who works in sales will run into sales objections. From retail employees on the sales floor to sales executives, people at every level of the business need to learn how to overcome sales objections. With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company’s bottom line.

By the end of this workshop, participants should be able to:

  • Understand the factors that contribute to customer objections.
  • Define different objections.
  • Recognize different strategies to overcome objections.
  • Identify the real objections.
  • Find points of interest.
  • Learn how to deflate objections and close the sale.
Presentation skills

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

By the end of this workshop, you should be able to:

·         Perform a needs analysis and prepare an outline

·         Select presentation delivery methods

·         Practice verbal and non-verbal communication skills

·         Knock down nervousness

·         Develop and use flip charts with color

·         Create targeted PowerPoint presentations

·         Utilize white boarding for reinforcement

·         Describe how video and audio enhance a presentation and list criteria for determining what types to use

·         Enrich the learning experience with humor, questions, and discussion.

Proposal writing

A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. This course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.

By the end of this workshop, participants will be able to:

·         Identify the purpose of a proposal

·         Identify different types of proposals

·         Identify and perform the steps in the proposal writing process

·         Perform a needs analysis and write a goal statement

·         Prepare a proposal outline

·         Improve their writing skills with a variety of techniques

·         Use appropriate resources and ghosting to build a strong case

·         Add illustrations to their proposal

·         Proofread and edit their proposal

·         Add the finishing touches to create a professional-looking final product

Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

At the end of this workshop, participants should be able to:

·         Understand the language of sales

·         Prepare for a sales opportunity

·         Make an effective pitch

·         Handle objections

·         Seal the deal

·         Follow up on sales

·         Set sales goals

·         Manage sales data

·         Use a prospect board

Trade show staff training

Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early!

At the end of this workshop, you should be able to:

  • Recognize effective ways of preparing for a trade show
  • Know essential points to setting up a booth
  • Know the Dos and Don’ts behaviors during the show
  • Acknowledge visitors and welcome them to the booth
  • Engage potential customers and work towards a sale
  • Wrap up the trade show and customer leads

5.    Supervisors and managers

Budgets and financial reports

Everyday businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and Federal regulators once a month. Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors..

In this course, participants are going to achieve the following learning objectives:

  • Identify financial terminology
  • Understand financial statements
  • Identify how to analyze financial statements
  • Understand budgets
  • How to make budgeting easy
  • Understand advanced forecasting techniques
  • Understand how to manage the budget
  • Identify How to make smart purchasing decisions
  • Identify the legal aspects of finances
Coaching and mentoring

This workshop focuses on how to better coach your employees to a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

At the end of this workshop, participants should be able to:

·         Define coaching, mentoring and the GROW model.

·         Identify and set appropriate goals using the SMART technique of goal setting.

·         Identify the steps necessary in defining the current state or reality of your employee’s situation.

·         Identify the steps needed in defining options for your employee and turn them into a preliminary plan.

·          Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.

·         Identify the benefits of building and fostering trust with your employee.

·         Identify the steps in giving effective feedback while maintaining trust.

·         Identify and overcoming common obstacles to the growth and development of your employee.

·         Identify when the coaching is at an end and transitioning your employee to other growth opportunities.

·         Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.

Employee Motivation

Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you.

By the end of this workshop, participants will:

·         Defining motivation, an employer’s role in it and how the employee can play a part

·         Identifying the importance of Employee Motivation

·         Identifying methods of Employee Motivation

·         Describing the theories which pertain to Employee Motivation – with particular reference to psychology

·         Identifying personality types and how they fit into a plan for Employee Motivation.

·         Setting clear and defined goals.

·         Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

Facilitation skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions.

At the end of this workshop, participants should be able to:

·         Define facilitation and identify its purpose and benefits.

·         Clarify the role and focus of a facilitator.

·         Differentiate between process and content in the context of a group discussion.

·         Provide tips in choosing and preparing for facilitation.

·         Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.

·         Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.

·         Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.

·         Define what interventions are, when they are appropriate, and how to implement them.

Knowledge management


A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization. Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company.

This workshop is designed to help you in the following ways:

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM life cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success

·         Understand the advance topics in KM



Leadership and influence

Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done.

By the end of this workshop, participants will be able to:

·         Define “leadership”

·         Explain the Great Man Theory

·         Explain the Trait Theory

·         Understand Transformational Leadership

·         Understand the people you lead and how to adapt your leadership styles

·         Explain leading by Directing

·         Explain leading by Coaching

·         Explain leading by Participating

·         Explain leading by Delegating

·         Kouzes and Posner

·         Conduct a personal inventory

·         Create an action plan

·         Establish personal goals


Lean process and six sigma

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

This workshop is designed to help you in the following ways:

·         Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.

·         Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.

·         Describe the key dimensions of quality – product features and freedom from deficiencies

·         Develop attributes and value according to the Kano Model

·         Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.

·         Describe what is required to regulate a process

·         Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs

·         Using basic techniques such as DMAIC and how to identify Six Sigma Projects

·         Use specific criteria to evaluate a project

·         Discover root causes of a problem

·         Design and install new controls to hold the gains and to prevent the problem from returning.


Manager management

Management is known as a form of art and a science.  The key is making employees more efficient and productive while finding the correct way to do it.  When preparing to manage one or a group of managers, you are preparing for them to be able to manage their own employees.   Every manager is a different personality type and learns differently

At the end of this workshop, participants should be able to:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

Middle manager

Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and they understand how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed.

At the end of this workshop, participants should be able to:

·         Define management.

·         Understand ethics in the workplace.

·         Manage information and make decisions.

·         Be familiar with the control process.

·         Use organizational strategies to facilitate change.

·         Create structures and processes to manage teams.

·         Manage as a leader.

Office politics for managers

It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.

At the end of this workshop, participants should be able to:

  • Understand the purpose and benefits of office politics.
  • Setting boundaries and ground rules for new employees.
  • Learn to interact and influence among colleagues.
  • Learn how to manage various personality types in the office.
  • Determine how to gain support and effectively network.
  • Recognize how you are a part of a group and how you function.

Performance management

Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner.

At the end of this workshop, participants should be able to:

  • Define performance management.
  • Understand how performance management works and the tools to make it work.
  • Learn the three phases of performance management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.







Supervising others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient.

By the end of this workshop, you should be able to:

·         Define requirements for particular tasks

·         Set expectations for your staff

·         Set SMART goals for yourself

·         Help your staff set SMART goals

·         Assign work and delegate appropriately

·         Provide effective, appropriate feedback to your staff

·         Manage your time more efficiently

·         Help your team resolve conflicts

·         Understand how to manage effectively in particular situations

·         Understand what a new supervisor needs to do to get started on the right path



Virtual team building and management

Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project.

At the end of this workshop, participants should be able to:

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to handle poor performing employees
  • Know how to manage a virtual team during any project

6.    Workplace Essentials


Appreciative Inquiry


Appreciative inquiry focuses on finding the best in people and how they use it to function in their work and everyday life. Through appreciative inquiry, an employer uses the art of asking questions and opinions to strengthen the system as a whole, creating a more positive environment and heightening employee potential.  This approach is designed to focus less on negativity and criticism, and utilize personal design and encourage discovery.

At the end of this workshop, participants should be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment
Business Acumen

Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. For example, Steve Jobs showed great business acumen. Fortunately, it is possible for the rest of us to improve business acumen. The right training combined with experience will improve your business savvy.

At the end of this workshop, you should be able to:

·         Know how to see the big picture

·         Develop a risk management strategy

·         Know how to practice financial literacy

·         Develop critical thinking

·         Practice management acumen

·         Find key financial levers





Business Ethics

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

At the end of this workshop, participants should be able to:

  • Define and understand ethics.
  • Understand the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.
Business etiquette

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

By the end of this workshop, participants will be able to:

·         Define etiquette and provide an example of how etiquette can be of value to a company or organization.

·         Understand the guidelines on how to make effective introductions.

·         Identify the 3 C’s of a good impression.

·         Identify at least one way to minimize nervousness while in social situations.

·         Understand how to use a business card effectively.

·         Identify and practice at least one way to remember names.

·         Identify the 3 steps in giving a handshake.

·         Enumerate the four levels of conversation and provide an example for each.

·         Understand place settings, napkin etiquette, and basic table manners.

·         Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.

·         Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.

·         Understand basic guidelines in the use of the telephone, voicemail, and cell phone.

·         State the difference between a formal and an informal letter.

·         Create an effective ‘Thank You’ note.

·         Understand the meaning of colors in dressing for success.

·         Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

·         Understand basic guidelines in international etiquette.

Change management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted.

By the end of this workshop, you should be able to:

·         List the steps necessary for preparing a change strategy and building support for the change

·         Describe the WIFM – the individual motivators for change

·         Use needed components to develop a change management  and communications plans, and to list implementation strategies

·         Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction

·         Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits

·         Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies

·         Use strategies for aligning people with a change, appealing to emotions and facts

·         Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency

·         Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Civility in the workplace

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace will also be discussed.

By the end of this workshop, participants will be able to:

·         Define civility, understand its causes, and enumerate at least three of its behavioral indicators.

·         Understand the costs of incivility, as well as the rewards of civility, within the workplace.

·         Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.

·         Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.

·         Learn skills in diagnosing the causes of uncivil behavior.

·         Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.

·         Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.

·         Learn facilitative communication skills such as listening and appreciative inquiry.

·         Learn specific interventions that can be utilized when there’s conflict within the workplace.

·         Learn a recommended procedure for systematizing civil behavior within the workplace.

Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At the end of this workshop, participants should:

·         Understand what conflict and conflict resolution mean

·         Understand all six phases of the conflict resolution process

·         Understand the five main styles of conflict resolution

·         Be able to adapt the process for all types of conflicts

·         Be able to break out parts of the process and use those tools to prevent conflict

·         Be able to use basic communication tools, such as the agreement frame and open questions

·         Be able to use basic anger and stress management techniques


Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

By the end of this workshop, you should be able to:

·         State what customer service means in relation to all your customers, both internal and external

·         Recognize how your attitude affects customer service

·         Identify your customers’ needs

·         Use outstanding customer service to generate return business

·         Build good will through in-person customer service

·         Provide outstanding customer service over the phone

·         Connect with customers through online tools

·         Deal with difficult customers



Delivering constructive criticism

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

By the end of this workshop, participants will be able to:

·         Understand when feedback should take place

·         Learn how to prepare and plan to deliver constructive criticism

·         Determine the appropriate atmosphere in which it should take place

·         Identify the proper steps to be taken during the session

·         Know how emotions and certain actions can negatively impact the effects of the session

·         Recognize the importance of setting goals and the method used to set them

·         Uncover the best techniques for following up with the employee after the session

Developing corporate behaviour

Corporate behaviour is an important aspect of any business. The right behaviour can cause your company to sky rocket with effective productivity and reputation. Poor behaviour can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behaviour change, but the first step is to understand what behaviour is.

At the end of this workshop, participants should be able to:

·         Understand what behavior is

·         Understand the benefits of corporate behavior

·         Know what type of behaviors you want to implement in your company

·         Know how to implement corporate behaviors

·         Know how to maintain corporate behaviors

Risk assessment and management

Risk assessment and management is essential for the success of any business. However, many companies do not always take the necessary precautions, which leads to disaster. Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity. Following a few basic steps will place your organization on the path to success.

At the end of this workshop, you should be able to:

·         Identify hazards and risks

·         Update control measures

·         Grasp the fundamentals of accident reports

·          Identify risk management techniques

·         Outline a disaster recovery plan

·         Communicate to the organization

Safety in the workplace

Those who are in management are responsible for protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

At the end of this workshop, participants should be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.
Virtual team building and Management

Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project.

At the end of this workshop, participants should be able to:

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to handle poor performing employees
  • Know how to manage a virtual team during any project



Teamwork and team building

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

By the end of this workshop, you should be able to:

·         Describe the concept of a team, and its factors for success

·         Explain the four phases of the Tuckman team development model and define their characteristics

·         List the three types of teams

·         Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)

·         Discuss the uses,  benefits and disadvantages of various team-building activities

·         Describe several team-building activities that you can use, and in what settings

·         Follow strategies for setting and leading team meetings

·         Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems

·         List actions to do — and those to avoid — when encouraging teamwork