VOC regularly provides its clients with experienced Business Analyst, Systems Analyst, Project Management and Program Management resources to complement their own capacity in times of need.
Our strategy development process allows clients to understand their business environment, confirm their business purpose, review current operations and to create an implementable and aligned plan for the future.
This service focuses on documenting the existing processes, procedures, structures and operating model of an organisation, to enable improved risk and compliance monitoring, improved training and job design,
Following our LEAN based TPI Operations Improvement framework,VOC delivers reduced costs, errors and processing times, leading to improved profitability, service and quality.
ABOUT US
VOC is a Performance Improvement consultancy that works with businesses to solve operational problems, improve control and bring down costs.
VOC core value proposition is to work with its clients in identifying, planning and executing operational performance improvement initiatives, in order to achieve operational performance excellence. Major benefits include increased revenue, reduced costs, improved customer experience and improved compliance and control.
The company has been in existence for over eighteen years, with a track record that includes many projects with several blue chip organisations in South Africa and internationally. Many of these clients have used VOC on multiple repeat projects.
OUR CORE SKILLS
The focus of this service is to assist clients to establish new operational capabilities, through the development of new processes, procedures, structures and operating models.